TTR allows you to create filters on top of the data that is ingested so that you can exclude emails that you do not wish to be included when looking at your data and reports. For example, if you receive emails from LinkedIn that never require a response you may want to exclude LinkedIn emails from the data and reports.
Alternatively, you may want to filter down to a specific domain name or email address and only view the data for that particular domain or email address.
The Filters section allows you to achieve this.
We have 3 different levels of filters available:
Domain level filters
Email level filters
These filters can be found under Tools > Filters.
Domain Level Filters
The Domain Level Filters allow you to block specific domains by typing them into the “Add domains to block” field, and then clicking on the “Block these x domains” button.
To unblock a domain tick the blocked domain and click Unblock selected domains.
If you unblock a previously blocked domain, all of your historical data will now include the unblocked domain data.
If you wish to use domain level filters to only include data from specific domains in your reporting, you can tick the “Whitelisting Mode” box, enter the domains that you wish to filter in to your reporting data, and then click on “Whitelist these x domains”
Email Address Level Filters
The Email Level Filters allows you to block specific Email addresses by typing them into the “Add email addresses to block” field, and then clicking on the “Block these x email addresses” button. You can arrange the table alphabetically by clicking on the column heading.
To unblock an email address tick the blocked email addresses and click Unblock selected email address.
If you unblock a previously blocked email address, all of your historical data will now include the unblocked email address data.
Advanced Filters allows you to “filter in” or “filter out” emails based on conditions you set when creating an advanced filter.
If you want to only view data where [email protected] emailed into your company you would create a filter that says:
Filter when FROM -> EQUALS -> [email protected]
If you want to exclude all emails where [email protected] was in the FROM address you would create:
Filter when FROM -> DOES NOT EQUAL -> [email protected]
If you wanted to exclude all emails that were between people who work at your company you could create: