The timetoreply Optimiser is an add-on designed to help individuals optimise their email performance in real time by providing a subset of their key email metrics, and how they’re performing against their team(s) on the same metrics, directly into a ‘window’ within their Outlook or Gmail interface.
The Optimiser prioritizes emails in your agents inbox which are approaching any custom SLA thresholds which have been set up, so that no SLAs are breached.