For team members who are out of the office, you can mark their days off by following these steps:

1. Go to Tools > Mailboxes
2. Find the relevant mailbox and select the Actions button, then select Manage Leave
3. Click on the date selector and select the day or date range for which they will be out of the office
4. Click 'set as leave'

The system will then omit the leave days from the reply time calculation.

If you'd like to set leave days for all mailboxes linked to your account, please follow these steps:

1. Go to Tools > Settings
2. Navigate to the Business Hours and Leave Management, and click Manage Company Leave and Vacation
3. Follow the step 3 and 4 above.

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