Controlling your data
Articles explaining how to use the filters to control what data is included / excluded in the reports.
8 articles
A
Written by Scott Mullin, Athenkosi and Dane Spear
AHow to set leave days / out of office days
Written by Scott Mullin. Updated over a week ago
How do advanced filters work?
Understanding how advanced filters workWritten by Scott Mullin. Updated over a week ago
When managing contact groups (adding contact groups) – do we add our company’s email addresses (employees that deal with that particular contact or contact group)?
A
Written by Athenkosi. Updated over a week ago
Can certain email senders or domains get excluded from the analytics? e.g. emails that are notifications from social media or other apps (i.e. not actionable or important emails)
A
Written by Athenkosi. Updated over a week ago
Why is an agent or mailbox included in the Conversation Logs if it should be excluded based on the active filters?
A
Written by Athenkosi. Updated over a week ago
Why is my average Overall Reply Time higher than my average First Reply Time?
A
Written by Athenkosi. Updated over a week ago
What does “This email is an outlier and is excluded from stats” mean?
Understanding the outlier filterWritten by Scott Mullin. Updated over a week ago
Controlling your data. Using the Filters section of timetoreply.
How to use the domain filters, email filters or advanced filters to control your data and drill down to the information you want.Written by Dane Spear. Updated over a week ago