General guides to help you use the timetoreply dashboard.
By Dane and 2 others3 authors24 articles
timetoreply Demo [Video]
Re-authenticating a single mailbox that was added using bulk add
How Does Pricing Work?
How do I set up reply time goals?
How do I create reply time alerts?
Why can I not access some reports?
How do I delete / cancel my timetoreply™ account?
When should my team mark conversations as Closed?
How does pricing work? We have 20 individuals plus 3 group mailboxes. Do the group mailboxes count?
How are the timetoreply performance metrics calculated?
Should each Agent / team member click the “Mark as Closed” button after they reply to each email or only once the conversation has come to an end, either by closing the sale, resolving the query, or by simply not needing to respond any longer?
Does timetoreply distinguish between working hours and outside working hours, when reporting on response times?
Can timetoreply distinguish between an inbox owner’s reply times / stats etc., and that of an email inbox delegate (e.g. an assistant)?
Missing data - how to troubleshoot if you aren't seeing all of your data
Adding an alias / aliases
Re-authenticating an agent / mailbox.
How do I delete an agent / mailbox?
Why do some response times say 00:00:00?
How do I exclude business hours altogether?
How do I add a billing card?
How to compare specific agents in the Comparative Reports section?
Adding Additional Managers Or Admin Users
Business hours and changing your business hours.
How do I set up a Team?