General

General guides to help you use the timetoreply dashboard.

24 articles

Written by Scott Mullin, Athenkosi and Dane Spear

timetoreply Demo [Video]

Written by Scott Mullin. Updated over a week ago

Re-authenticating a single mailbox that was added using bulk add

Written by Scott Mullin. Updated over a week ago

How Does Pricing Work?

Learn about timetoreply pricing

Written by Athenkosi. Updated over a week ago

How do I set up reply time goals?

Set up your companies reply time goals and get custom reporting around those goals.

Written by Scott Mullin. Updated over a week ago

How do I create reply time alerts?

Set up an Alert to let your team know if they've missed an important email.

Written by Scott Mullin. Updated over a week ago

Why can I not access some reports?

Written by Scott Mullin. Updated over a week ago

How do I delete / cancel my timetoreply™ account?

Written by Scott Mullin. Updated over a week ago

When should my team mark conversations as Closed?

Written by Scott Mullin. Updated over a week ago

How does pricing work? We have 20 individuals plus 3 group mailboxes. Do the group mailboxes count?

Group mailboxes and pricing

Written by Athenkosi. Updated over a week ago

How are the timetoreply performance metrics calculated?

Written by Scott Mullin. Updated over a week ago

Should each Agent / team member click the “Mark as Closed” button after they reply to each email or only once the conversation has come to an end, either by closing the sale, resolving the query, or by simply not needing to respond any longer?

Learn more about how to close conversations on timetoreply™

Written by Scott Mullin. Updated over a week ago

Does timetoreply distinguish between working hours and outside working hours, when reporting on response times?

Learn how the timetoreply™ system uses business hours to give you accurate reporting.

Written by Scott Mullin. Updated over a week ago

Can timetoreply distinguish between an inbox owner’s reply times / stats etc., and that of an email inbox delegate (e.g. an assistant)?

Learning timetoreply™, reply time tracking explained

Written by Athenkosi. Updated over a week ago

Missing data - how to troubleshoot if you aren't seeing all of your data

An article to help ensure you get all of your data into the system.

Written by Dane Spear. Updated over a week ago

Adding an alias / aliases

Written by Dane Spear. Updated over a week ago

Re-authenticating an agent / mailbox.

Written by Dane Spear. Updated over a week ago

How do I delete an agent / mailbox?

Written by Dane Spear. Updated over a week ago

Why do some response times say 00:00:00?

Written by Dane Spear. Updated over a week ago

How do I exclude business hours altogether?

Written by Dane Spear. Updated over a week ago

How do I add a billing card?

Written by Dane Spear. Updated over a week ago

How to compare specific agents in the Comparative Reports section?

Written by Dane Spear. Updated over a week ago

Adding Additional Managers Or Admin Users

Allow other admin users to login and view all of the data or selected data based on the permissions you assign to them.

Written by Dane Spear. Updated over a week ago

Business hours and changing your business hours.

How Time To Reply handles business hours when calculating email response times.

Written by Dane Spear. Updated over a week ago

How do I set up a Team?

Use Teams to group certain agents / mailboxes together to that you can view their aggregated statistics.

Written by Dane Spear. Updated over a week ago