Interactions Report

The Interaction Report shows an agent’s / mailbox’s top interactions. I.e who that person is interacting with. To generate an interaction report, start typing the name of one of your agents into one of the 3 boxes provided and click away to allow the graph to load:

The report will appear below. You will be able to see how many emails were exchanged between the agent and the mailbox on the left hand side of the graph.

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