Learn how the timetoreply™ system uses business hours to give you accurate reporting.
Yes, the system reports on reply times during business hours (and outside of business hours). Business hours can be set on the account level (across all mailboxes) as well as on individual mailboxes if necessary.
To change business hours on the account level, go to your name on the bottom left > Settings > Business Hours.
To change business hours for a specific individual mailbox, Entities on the bottom left > Mailboxes > Actions > Edit, on the mailbox that you would like to set the business hours for.
Need help or have feedback? Get in touch with us at support@timetoreply.com — we’re happy to help!