Does timetoreply distinguish between working hours and outside working hours, when reporting on response times?

Learn how the timetoreply™ system uses business hours to give you accurate reporting.

Yes, the system reports on reply times during business hours (and outside of business hours). Business hours can be set on the account level (across all mailboxes) as well as on individual mailboxes if necessary.

To change business hours on the account level, go to your name on the top right > Account Settings > Business Hours and Leave Management > Edit Business Hours.

To change business hours for a specific individual mailbox, go to your name on the top right > Mailboxes > Actions > Edit, on the mailbox that you would like to set the business hours for.