company logo
Help Center
  • Go to timetoreply.com
Reports
  • timetoreply extension
  • timetoreply Academy Videos
  • Getting Started
  • O365 / Microsoft 365
  • Google Workspace / Gmail
  • Reports
  • Controlling Your Data
  • Exporting data from timetoreply™
  • General
  • Integrations
  • MS Exchange
  • Views
      Back to home
      1. Help Center
      2. Reports
      • timetoreply extension
      • timetoreply Academy Videos
      • Getting Started
      • O365 / Microsoft 365
      • Google Workspace / Gmail
      • Reports
      • Controlling Your Data
      • Exporting data from timetoreply™
      • General
      • Integrations
      • MS Exchange
      • Views

      Reports

      Unlock insights and optimise performance with our guides on utilising timetoreply reports.
      • What is the difference between average First Reply Time and average Overall Reply Time?
      • Why would a reply not be included in the stats? It displays a black trophy next to the First Reply time
      • Does timetoreply cater for a group/shared email address in its reporting? If so, how does that work in terms of attributing which user received the emails?
      • How to use the SLA report to track email response time goals
      • The reporting looks wrong. Why are my numbers much lower than they should be?
      timetoreply Help Center
      • Go to timetoreply.com