How to Enable Smart Email Insights

Once enabled, timetoreply can analyze email content to provide valuable insights such as:

• Sentiment detection
• Urgency identification
• Conversation categorization
• Emails that may still need a response

This gives your team more visibility into customer communication trends and unlocks powerful new reporting and filtering capabilities.

Before You Get Started

Smart Email Insights is completely optional and must be enabled manually by an administrator.

Because the feature analyzes email content, you’ll first need to grant timetoreply permission to securely process your emails.

You remain in full control at all times:

• Enable or disable the feature whenever you like
• Choose which mailboxes participate
• Remove data if needed
• Use Privacy Mode for additional protection

We recommend starting with one or two mailboxes first before rolling it out across your team.

How to Enable Smart Email Insights Step 1: Open Advanced Settings

Log into timetoreply as an administrator and navigate to:

Settings → Advanced Settings

Here you’ll find:

• Privacy and security information
• Details about how Smart Insights works
• Data management options
• Privacy Mode settings

Take a few minutes to review this section before enabling the feature.

Step 2: Turn On Smart Email Insights

At the top of the page, you’ll see the Smart Email Insights toggle.

Simply switch the toggle ON to activate the feature for your account.

Once enabled, you’ll be able to configure individual mailboxes.

Step 3: Enable Smart Insights for Your Mailboxes

Smart Email Insights is enabled on a per-mailbox basis, giving you complete control over which inboxes participate.

For each mailbox you’d like to enable:

1. Enable Body Ingestion

This allows timetoreply to securely analyze email content and generate insights.

2. Re-authenticate the Mailbox

You’ll be prompted to reconnect the mailbox and approve the required permissions.

3. Wait for Confirmation

Once setup is complete, you’ll see a confirmation checkmark indicating the mailbox is successfully enabled.

timetoreply will then begin analyzing emails and generating Smart Insights for that mailbox.

Using Privacy Mode

If your organization works with sensitive or confidential information, you can enable Privacy Mode.

When Privacy Mode is enabled:

• Email content is hidden from other users inside the app
• Smart Insights still continue running in the background
• Additional mailbox privacy protections are applied

This allows teams to benefit from Smart Insights while maintaining stricter internal privacy controls.

What Features Will You Get?

Once enabled, Smart Email Insights adds several powerful features throughout timetoreply.

Message Insights

Under Messages, you’ll see features such as:

Sentiment Analysis

Understand whether customer emails are positive, neutral, or negative.

Urgency Detection

Quickly identify emails that may require immediate attention.

Intent Classification

Automatically categorize emails based on their topic or purpose.

Conversation Insights

Under Conversations, you’ll also gain access to:

Needs Response Detection

Identify conversations that may still require follow-up.

Conversation Categorization

Automatically organize conversations for easier reporting and analysis.

More Smart Features Are Coming

Smart Email Insights is just the beginning.

We’ll continue rolling out new AI-powered features and reporting capabilities throughout the year, all built on top of the same Smart Insights framework.

Enabling the feature now ensures your team can immediately take advantage of future enhancements as they become available.

Need Help?

If you have any questions about:

• Privacy
• Security
• Permissions
• Rollout recommendations
• How Smart Insights works

Please contact support@timetoreply.com

We’d be happy to answer your questions or schedule a call to walk you through the setup process.