For team members who are out of the office, you can mark their days off by following these steps:
1. Go to your Entities on the bottom left > Mailboxes
2. Find the relevant mailbox and select the Actions button, then select Manage Leave
3. Click on the date selector and select the day or date range for which they will be out of the office
4. Click 'set as leave'
The system will then omit the leave days from the reply time calculation.
If you'd like to set leave days for all mailboxes linked to your account, please follow these steps:
1. Go to your name on the bottom left > Settings
2. Navigate to Leave/Vacation
3. Apply leave and select Set as leave to confirm the update
1. Go to your Entities on the bottom left > Mailboxes
2. Find the relevant mailbox and select the Actions button, then select Manage Leave
3. Click on the date selector and select the day or date range for which they will be out of the office
4. Click 'set as leave'
The system will then omit the leave days from the reply time calculation.
If you'd like to set leave days for all mailboxes linked to your account, please follow these steps:
1. Go to your name on the bottom left > Settings
2. Navigate to Leave/Vacation
3. Apply leave and select Set as leave to confirm the update
To ensure accurate reporting, please make sure to set leave days in advance of the actual leave date for each mailbox. Setting leave days retroactively or on the day of leave may result in incomplete or inaccurate data, as the system needs this information ahead of time to properly exclude those periods from performance metrics.
Need help or have feedback? Get in touch with us at support@timetoreply — we’re happy to help!