How to use Conversation Logs to find emails to remove from your data

This guide explains how to identify email addresses that frequently send messages requiring no response (e.g., noreply@, donotreply@) and exclude them from your reporting data in timetoreply.

Blocking email addresses in timetoreply filters does not stop emails from reaching your mailbox. It only removes them from reporting and analytics.

Step 1: Extract the Data from timetoreply

1. Open the Conversation Logs Report

• Navigate to Conversation Logs

• Select the most recent 1–3 month period in the date range picker

• Keep primary filters set to:

  • Show report for: My Company

  • When communicating with: Anybody

2. Apply Advanced Filters

Open the Advanced Filters panel and adjust the following:

Conversation Status

• Uncheck all options except:

  • Awaiting mailbox response

Conversation Type

• Uncheck:

  • Outbound

Should the Conversation Have Replies

• Uncheck:

  • Have replies

  • Have forwards

• Ensure only:

  • Have no replies

Filter on Duration

• Under Messages with no reply over, select:

  • 48 hours (business hours)

Close the Advanced Filters panel.

3. Download the Report

• Click the Download button (top right)

• If the file is large, you’ll receive an email once it’s ready

Step 2: Identify High-Volume Email Senders

Once the spreadsheet has downloaded:

1. Create a Pivot Table

• Assign:

  • From → Rows

  • Messages → Values

2. Sort by Volume

• Right-click the Sum of Messages column

• Select Sort → Largest to Smallest

This highlights the email addresses (or domains) sending the highest volume of unreplied messages.

3. Identify “No Reply” Addresses

You can also:

• Sort the Row Labels alphabetically to find addresses starting with:

  • noreply

  • donotreply

• Use a Text Filter to search for:

  • “noreply”

  • “donotreply”

  • Other similar patterns

4. Export Identified Email Addresses

• Copy the identified email addresses

• Paste them into Column A of a new spreadsheet

• Do not include a column header

• Save the file as:

  • Comma delimited (.CSV)

Step 3: Upload Email Addresses to Account-Level Filters

This step blocks conversations containing those email addresses from appearing in your reporting data.

Again, this will NOT prevent emails from being delivered to your mailbox.

1. Open Filters

• Go to the Tools menu (next to your name)

• Select Filters

2. Upload the CSV File

• Scroll to the Email Filters section (below Domain Filters)

• Click Select file

• Choose the .CSV file created in Step 2

• Click Block email addresses from .CSV

Result

The selected high-volume “no reply” email addresses will now be excluded from your timetoreply reports, helping you:

• Improve reporting accuracy

• Remove automated/system-generated noise

• Focus on conversations that require real responses

This process can be repeated periodically to keep your reporting clean and relevant.