If we only want to measure 1 shared mailbox, do we only pay for 1 license?

timetoreply is priced per connected mailbox, but each plan has a minimum number of mailboxes included in the subscription.

Minimum mailbox requirements

• Essentials: 15-mailbox minimum
• Pro: 15-mailbox minimum
• Premier: 100+ mailboxes

This means that even if you only connect one mailbox, your subscription will still be based on the minimum number of mailboxes for your selected plan.

For example, if you choose the Essentials plan and only want to measure one shared mailbox, you would still be billed for the 15-mailbox minimum.

Shared mailboxes and team members

How many mailboxes you should connect depends on how your team handles emails.

Scenario 1: Team members reply from their own email addresses

If customers email a shared mailbox, but team members reply using their individual email addresses, you should connect:

• The shared mailbox
• Each team member's individual mailbox

This allows timetoreply to measure both the activity of the shared mailbox and the individual performance of the team members.

Scenario 2: Team members reply from the shared mailbox only

If all replies are sent directly from the shared mailbox address, you only need to connect the shared mailbox.

However, you would still be subject to the minimum number of mailboxes included in your selected plan. The additional mailbox capacity can be used to connect individual team member mailboxes if you later want more granular performance reporting.

In short

You only need to connect the mailbox(es) you want to measure, but your subscription is subject to the minimum mailbox requirement of your chosen plan.

For more information on current pricing, see the timetoreply pricing page.

Need help deciding which mailboxes to connect? Get in touch with us and we'll be happy to help.

Need help or have feedback? Get in touch with us at support@timetoreply.com — we’re happy to help!