If we only want to measure 1 shared mailbox, do we only pay for 1 license?

All timetoreply plans are billed based on a minimum number of mailboxes, regardless of how many you actively link.

Minimum Mailbox Requirements

• Starter Plan – Minimum 10 mailboxes

• Pro Plan – Minimum 10 mailboxes

• Elite Plan – Minimum 10 mailboxes

• Enterprise Plan – Minimum 50 mailboxes

This means your subscription fee covers 10 or 50 mailbox licenses (depending on your plan), which you can use at your discretion.

For example:
If you select the Pro Plan but only link 1 mailbox, your subscription will still be calculated based on the 10-mailbox minimum.

Shared Mailboxes & Team Members

How you link mailboxes depends on how your team handles email replies.

Scenario 1: Team Members Reply from Their Own Email Addresses

If a customer emails a shared mailbox and team members reply from their individual email addresses, you should link:

• The shared mailbox

• Each team member’s individual mailbox

This allows timetoreply to accurately track:

• The performance of the shared mailbox

• The performance of each individual team member

Scenario 2: Team Members Reply from the Shared Mailbox Only

If all replies are sent directly from the shared mailbox address itself, you only need to link the shared mailbox.

However, on the Starter, Pro, or Elite plans, you will still have up to 9 remaining mailbox licenses available. Linking individual team member mailboxes can provide more granular performance insights, even if they primarily operate from the shared address.

Need help or have feedback? Get in touch with us at support@timetoreply.com — we’re happy to help!