Does timetoreply cater for a group/shared email address in its reporting? If so, how does that work in terms of attributing which user received the emails?

Yes. How reply times are attributed depends on how your account is set up:

• Send on behalf of a group/shared mailbox: The reply time is attributed to the individual who replies to the message received by the group/shared mailbox.

• Reply as the group/shared mailbox: The reply time is attributed to the group/shared mailbox itself.

For the most comprehensive reporting on email volumes and reply times, we recommend linking both individual and group/shared mailboxes to your timetoreply account.

Need help or have feedback? Contact us at support@timetoreply.com — we’re happy to assist!