Re-authenticating an agent / mailbox.

If a mailbox loses its connection, you can quickly restore access by re-authenticating it from your account.

Steps to Re-Authenticate

1. Navigate to Entities (bottom left of the platform).

2. Select Mailboxes.

3. Locate the affected mailbox in the list.

4. Click Actions next to the mailbox.

5. Select Re-authenticate.

Important Notes

• The Re-authenticate option will only appear if the mailbox connection has been lost.

• Once re-authenticated, the mailbox will reconnect and resume normal operation.

If a mailbox becomes disconnected, you will automatically receive an email notification so you can take action as soon as possible.

If you need assistance or have feedback, contact our support team at:

support@timetoreply.com

We’re always happy to help.