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timetoreply + Hubspot

How timetoreply works with HubSpot

HubSpot is a powerful platform for managing customer relationships, running marketing campaigns, and tracking sales activity. While it offers some email tracking and reporting features, it doesn’t provide detailed, real-time insights into how quickly your team is responding to emails—unless you invest in add-ons or configure complex workflows.

That’s where timetoreply comes in. timetoreply tracks your team’s email performance in real time, showing how quickly emails are answered directly from their mailboxes, whether any are being missed, and if your team is meeting your response time goals. It integrates seamlessly with HubSpot to give you complete visibility into email responsiveness—without requiring additional setup, manual tagging, or expensive upgrades.


timetoreply:

  • Works with your existing email accounts (like Gmail or Outlook).
  • Quick and easy setup—get started in just a few minutes.
  • Reports on how fast your team replies and flags any missed emails.
  • Pairs perfectly with HubSpot to provide deeper, real-time insights into email performance.

HubSpot:

  • Can track emails sent from your regular inbox, especially if it’s connected to HubSpot or you’re using the HubSpot extension.
  • Some features may require time to set up, depending on your plan.
  • Your team may need training to make full use of all the tools.
  • Doesn’t offer real-time, in-depth email performance data without additional tools or custom workflows.


Features Comparison

Metric

timetoreply

HubSpot

Real-Time Email Response Tracking

Yes

Limited (with custom setup or premium plans)

SLA Compliance & Alerts

Yes 


(automated tracking and notifications)

Requires workflows or third-party tools

Manual Data Entry

No 


(automated ingestion from Gmail/Outlook)

Yes (unless using Sales Hub and extensions)

Shared Mailboxes Support

Full support 

(e.g. support@, sales@)

Limited visibility and reporting

Individual & Team Metrics

Yes

Partial (custom reporting needed)

Email Sent/Received Tracking

Yes

Yes (if logged through HubSpot tools)

Email Open & Click Tracking

No

Yes (marketing automation focus)

Email Reply Rate Tracking

Yes

Limited unless using Sales Hub Pro/Enterprise

Conversation Thread Visibility

Full email threads tracked automatically

Basic logging; depends on setup

Custom SLA Rules

Fully configurable

Requires workflows on higher tiers

Implementation Time

Minutes

Days to weeks (based on tier and setup)

Cost

Affordable, specialised tool

Higher cost for full feature access


10 Benefits of Integrating timetoreply with HubSpot

Turn HubSpot Into a Real-Time Email Tracker

HubSpot shows what happened. timetoreply shows when — and how fast. Together, you get the full picture: strategic oversight with real-time responsiveness to keep reply times tight and customers happy.

See the Full Story Behind Every Email

HubSpot logs emails. timetoreply brings the context — full threads, response times, and performance gaps. You’ll finally see how conversations flow, and where they slow.

Track Performance Without Extra Work

Once integrated, timetoreply automatically tracks all email replies sent through your connected inboxes. No extra steps or logging needed — HubSpot holds the context, timetoreply brings the performance data.

You Control What Data Flows Into HubSpot

When setting up the integration, you decide what data gets sent to HubSpot. Whether you want to limit it by inbox, user, or specific metrics — it’s up to you. This keeps your CRM clean, relevant, and secure.

Make Shared Inboxes Smarter

HubSpot doesn’t show you how shared inboxes like sales@ or support@ are performing. With timetoreply, you’ll see how fast your team replies, who handled which message, and whether follow-ups are being missed — right inside your existing setup.

Stay on Top of Every Lead and Customer Email

HubSpot helps organize your contacts and pipeline. timetoreply makes sure nobody falls through the cracks by alerting you to slow replies or missed follow-ups. Together, they protect your relationships.


Empower Your Reps with Clear Goals

Set response time goals (SLAs) in timetoreply, and watch how they drive better habits. With HubSpot tracking what’s said and timetoreply tracking how fast it’s said, your team has everything they need to succeed.

Get Powerful Email Reports HubSpot Doesn’t Offer

HubSpot reports are great for sales and marketing activities. timetoreply adds detailed email performance reports by user, team, or inbox — giving you insights you can't get from HubSpot alone.

Improve Customer Experience Without Guesswork

Want to know how responsive your team really is? With the integration, you’ll get real-time data and alerts that help you fix problems before they turn into bad experiences.

Unlock More Value from Your HubSpot Investment

You’ve invested in HubSpot to grow your business. timetoreply helps you protect that investment by giving you the live, behind-the-scenes insights that drive better communication and stronger results — all without upgrading to more expensive plans.