Adding and tracking shared/group mailboxes

Learn how to connect and configure shared mailboxes to ensure seamless reporting, and performance insights for your team.

For more information on shared mailboxes, please refer to the below Help Center articles:

• Tracking a shared/group mailbox or distribution list with timetoreply™

• How to add a shared mailbox on Microsoft 365 without a password

• Does timetoreply cater for a group/shared email address in its reporting? If so, how does that work in terms of attributing which user received the emails?