Reports

Unlock insights and optimise performance with our guides on utilising timetoreply reports.

• What is the difference between average First Reply Time and average Overall Reply Time?
• Why would a reply not be included in the stats? It displays a black trophy next to the First Reply time
• Does timetoreply cater for a group/shared email address in its reporting? If so, how does that work in terms of attributing which user received the emails?
• How to use the SLA report to track email response time goals
• The reporting looks wrong. Why are my numbers much lower than they should be?