General
General information and resources to enhance your timetoreply experience.
- How do I exclude business hours altogether?
- How to compare specific agents in the Comparative Reports section?
- Re-authenticating a single mailbox that was added using bulk add
- Adding Additional Managers Or Admin Users
- Does timetoreply distinguish between working hours and outside working hours, when reporting on response times?
- How are the timetoreply performance metrics calculated?
- Can timetoreply distinguish between an inbox owner’s reply times / stats etc., and that of an email inbox delegate (e.g. an assistant)?
- What stats are included in the extension.
- When should my team mark conversations as Closed?
- Why do some response times say 00:00:00?
- Why am I not seeing the 'Mark as closed' option in my extension?
- Business hours and changing your business hours.
- How does pricing work? We have 20 individuals plus 3 group mailboxes. Do the group mailboxes count?
- timetoreply Demo [Video]
- Why can I not access some reports?
- How do I add a billing card?
- How do I set up reply time goals?
- Missing data - how to troubleshoot if you aren't seeing all of your data
- How do I delete an agent / mailbox?
- How Does Pricing Work?
- Re-authenticating an agent / mailbox.
- Adding an alias / aliases
- How do I set up a Team?
- How do I delete / cancel my timetoreply™ account?
- How do I set up reporting for specific team members?
- timetoreply Terminology and Definitions
- What happens if I close a conversation using Outlook's mark as complete function, but then re-open it?
- How to edit an existing access users role
- Why am I not seeing any data?
- Will alerts trigger for an agent who is CC'd on an email?