General

General information and resources to enhance your timetoreply experience.

• How do I exclude business hours altogether?
• How to compare specific agents in the Comparative Reports section?
• Re-authenticating a single mailbox that was added using bulk add
• Adding Additional Managers Or Admin Users
• Does timetoreply distinguish between working hours and outside working hours, when reporting on response times?
• How are the timetoreply performance metrics calculated?
• Can timetoreply distinguish between an inbox owner’s reply times / stats etc., and that of an email inbox delegate (e.g. an assistant)?
• What stats are included in the extension.
• When should my team mark conversations as Closed?
• Why do some response times say 00:00:00?
• Why am I not seeing the 'Mark as closed' option in my extension?
• Business hours and changing your business hours.
• How does pricing work? We have 20 individuals plus 3 group mailboxes. Do the group mailboxes count?
• timetoreply Demo [Video]
• Why can I not access some reports?
• How do I add a billing card?
• How do I set up reply time goals?
• Missing data - how to troubleshoot if you aren't seeing all of your data
• How do I delete an agent / mailbox?
• How Does Pricing Work?
• Re-authenticating an agent / mailbox.
• Adding an alias / aliases
• How do I set up a Team?
• How do I delete / cancel my timetoreply™ account?
• How do I set up reporting for specific team members?
• timetoreply Terminology and Definitions
• What happens if I close a conversation using Outlook's mark as complete function, but then re-open it?
• How to edit an existing access users role
• Why am I not seeing any data?
• Will alerts trigger for an agent who is CC'd on an email?